If it says “No new solutions found”, double-click an entry to see if a faulting module (3rd party) is mentioned. If you’re lucky, you might get some recommendations there. In the Reliability Monitor window, look for Windows Explorer entries marked as Critical, with the Red X icon – exactly the date when a crash occurred.Ĭlick Check for a solution. Click View Reliability History in the search results. When the shell crashes, it records the reason for the crash in the Application event log, which you can see in the Event Viewer ( eventvwr.msc ), or in the Reliability history in the Control Panel.Ĭlick Start and type reliability. Explorer.exe Crash Troubleshooting Tips View Reliability History

Follow this basic troubleshooting checklist and you should be able to isolate the root cause.

In a clean installation of Windows, this problem doesn’t usually occur but if it happens, a 3rd party module or driver is probably at fault on most occasions. When the Explorer shell crashes, the taskbar vanishes and the desktop remains blank for a moment while the shell restarts itself. Does Explorer crash and restart every time when you open a folder window or when right-clicking a file or folder? This post tells you how to systematically troubleshoot Explorer crashes which sometimes seriously affect our workflow.

Launch internet explorer in safe mode